Values Matter - Even for Super Bowl Champions

I was trying to figure out a way to work the Pittsburgh Steelers into a Weekly Insight, particularly after our hometown team earned the right to be called World Champions. I realize that not everyone who reads these Weekly Insights hails from Western Pennsylvania (and some of you might not care for the Steelers at all), but hang in there with me on this one.\r Steelers mean business was the title of an Associated Press article on February 4, 2006. Dr. Joanne G. Dujansky, the founder of KEYGroup, a Pittsburgh business that counsels companies on creating a successful corporate culture was quoted in the article as follows: The Steelers winning tradition didnt start yesterday. It started when Art Rooney purchased the franchise 73 years ago and set in motion a strategy for success that embraced his vision and values.

Note that Mr. Rooneys strategy included values as well as vision. This past week a student in my marketing strategy class did some research on jetBlue Airways. When she could not find their mission statement on the company website, she emailed the company and asked if they would provide her with jetBlues mission statement. The company responded that they did not have a mission statement. Instead, they found success in the marketplace by living out their core values: safety, caring, integrity, fun and passion.

The key words here are living out. Values do matter.

With that in mind, lets examine some of the principles outlined in the book Lasting Change: The Shared Values Process that Makes Companies Great (by Rob Lebow and William L. Simon). The authors take the concept of values and define two components:

People Values basic human issues that affect daily work performance such as honesty, truthfulness, trust, risk-taking, and receptivity to new ideas

Business values define how the organization and its people function; these are the principles upon which everyone in the organization operates; business values clarify who we are, what we stand for, and why we do business the way we do

For an organization to function effectively, these two are always in balance.

Its interesting that the authors contend that although every company has a set of Business Values, most people, even managers, arent aware of them. Or even better, just ask several people what the Business Values are for your organization and get ready for a lot of different answers.\r In my tenure as President of Zion Industries, I learned that Business Values cant be taught. They must be absorbed by individuals in the organization as they see executives and managers making decisions based on Business Valuesand explaining to the employees the why behind tough decisions (We did this because our Values state).

There is a great story in this book about old man Coleman, the founder of the company. Although retired, he dropped in one day on a production meeting. He listened as the executives in the room discussed a defective gas jet in one of the products that leaked under pressure. They had to make a decision: should the company, famed for its impeccable quality, publicly admit the defect and launch a product recall?

Since only a few of the several hundred thousand units already on store shelves were thought to have the leaking problem, the marketing person suggested that they just wait until the bad ones were found and sent back, thus avoiding a costly recall.

Mr. Coleman slammed the table and demanded, Whats the matter with you people! Dont you know that Coleman lanterns have to work?!\r To the company founder, the values were clear. There was no room for negotiation or discussion about a defective product. Is there such clarity in your organization?

Values do matter. Values drive decision making. Values drive behavior. Values drive thinking. Yet how much time do we spend thinking about our Personal Values, our Business Values? How often do we assess whether the Business Values we espouse, the ones printed on the wall, etc. are actually being lived out day to day in the marketplaceduring the good and bad times?

Living out your values makes them meaningful. Consider these words regarding values:

As officers and employees of _______...we are responsible for conducting the business of the Company in accordance with all applicable laws and in a moral and honest manner. _____ stands on the foundation of its Vision and Values. Everything we do evolves from our vision and Values statements. The above is a short extract from Enrons award-winning Code of Ethics. As events have shown, Enrons Values were not meaningful at all; in fact, they were meaningless. And their lack of meaning stemmed from the actions and attitudes of their executives.

And so the challenge becomes one of understanding and committing to my own Personal Values and to the Business Values of my organization. Heres an assignment for each of us to do this week in response to this challenge.

1. Write down your Personal Values. What do you stand for? Do these values really guide your behavior?

2. Write down your organizations Business Values. What does your company stand for? Can you think of decisions made during the past month or so that were made because of your Business Values? Do you see your companys Business Values reflected in your personal actions within your organization? How about in the lives of company employees?

Values do matterbut only if they are lived out. Values are more caught than taught. Thus, our children, our employees, our community know our values, not by reading our Core Values document, but by watching us every day. How are we doing?

What do you think? Does this make sense to you? If youd like to share your thoughts with me, please do so at keith@daystarconsulting.com or visit http://www.daystarconsulting.com.

Keith Starcher is President of DayStar Consulting, Inc., a firm serving small business owners by providing insights and ideas regarding marketing strategy and strategic planning. Dr. Starcher has 30+ years of experience in both Fortune 500 and small, family-owned companies. His primary objective in counseling small-business owners is to help them create a blend of resources and capabilities that lead to competitive advantage in the marketplace and bring glory to God while doing so.

Keith also is an associate professor in the business department at Geneva College, Beaver Falls, Pennsylvania where he studies and lectures in marketing strategy and strategic planning at the undergraduate and graduate levels

Dr. Starcher spent several years with General Electric and, prior to joining the full-time teaching staff at Geneva College, he was President of Zion Industries, an induction heat-treating firm with plants in Ohio, North Carolina and Michigan.

Managers Where Are Your Ethics?
For years conventional wisdom suggested that people do not leave companies, but rather they leave because of bad business man...

Easy Skin Toner Recipes
Toners are used to remove any left over residue after cleansing the face. Additionally, they freshen the skin, close pores, ...

Values - Got Them?
A day hardly passes without some business news story mentioning an accounting scandal at a large public corporation, an execu...

The Symbolism Of Rings - Some Of The Reasons They Are Worn
Some jewelry has symbolism that is quite evident just by the design of the piece itself such as that of a Christian cross whi...

Nine Commitments That Emphasize Business Ethics & Company Core Values Are Extremely Crucial
In the last few years, business ethics and company core values are among the most critical discussions I facilitate during st...

The Benefits of Taking Royal Jelly
One creature in nature has provided man with gifts out of all proportion to its size. The honey bee provides us with Royal Je...

My Investment Property - What Is It Worth?
First, I am not an appraiser, but I've worked with many over the past several years and have been amazed by home values and h...

Anubian 2207 Movie Idea
The year is now 2207. All oil rich Anubian gulf nations have had their oil reserves run dry from beneath their feet. In less ...

How Do You Define Integrity Within Your Business Ethics Or Business Values Statement?
Recently during a radio interview, one of the hosts made this statement:Integrity is putting your values into action. Robin S...

The Ugly Issue of Sex, Lies, and Credibility - Nu Leadership Series
An intellectual is a man who takes more words than necessary to tell more than he knows. r Dwight D. EisenhowerHave you ever ...

Home Contents Insurance - Exclusions and Excuses
One of the most annoying things with Home Insurance - or any insurance for that matter - is the reasons that an insurance com...

Vitamin Supplement for the Atkins Diet
Do you believe that an effective diet would purposefully keep us from eating foods rich in the nutrients and vitamins? NO!!! ...

Why Real Estate Investors Need a Strategic Plan
It is ironic that most of us would never think of having life-altering surgery performed on ourselves or our child without fi...

Super Acidophilus - For Intestinal Health
Super Acidophilus would probably be the right name to appreciate the favorable effects of these bacteria on our health. What ...

Natural Origins Resources, Skin Care Outside And Inside
Introduced by Este Lauder in 1990, the Origins Natural Resources is the very first major brand that have sought to address th...

Getting Money From Jewelery
Getting rid of your jewelry can be heartbreaking but necessary all at the same time. Many people become attached to their je...

Year of the Dog - A Movie That Raises Animal Rights Issues
Year of the Dog, directed by Mike White and starring Molly Shannon, is one of those low-key, independent-type movies that man...

To Change Business Ethics Starts By Changing Beliefs
Are the business work ethics and values in your organization suffering? Would you like to improve these critical skills nece...

The Critical Importance of Business Ethics For Effective Leadership
How important are business ethics to being an effective leader? According to the American Management Association, it is an i...

Creatine for Rookies
Creatine is a favorite supplement among bodybuilders to enhance their physiques. Many people question whether creatine is saf...